At Aluminum Solution Systems, all stocked items undergo careful inspection before purchase and shipment. If you receive merchandise that is defective or damaged, please contact us within 3 business days to be eligible for an exchange. Please note that shipping charges are not eligible for credit.
Returned products must be in new, unused condition and returned within 10 days of the original purchase date. Items purchased more than 10 days prior to the return request are non-returnable. Customers are responsible for return shipping costs, and the following information must be provided to Aluminum Solution Systems to ensure the return is processed correctly: delivery dates, tracking number, product name and description, quantities, sales order, invoice number, and reason for the return.
All returned materials must be currently stocked items in re-sellable condition, and all returned materials are subject to a 25% restocking fee. Custom colors or custom items are not eligible for return.
Credit will be issued for quantities received in good condition, with original length and packaging at the time of purchase.
All credit can be used within 12 months.